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We have a SECAP with the heavy duty feeder.
We do a lot of jobs that require the address to and permit to be in small area.
Often the printing tends to drift and not stay consistent.
It gets worse with glossy stock and really gets bad as the stock we are printing on gets longer.
Thicker is also a problem but 95% of the time we do thin card stock.
Our service rep has been out a few times and showed us a few tricks but can not fix the problem!
He says the best thing to do is to trade it in and get a Jet 1, but our volume is not high enough to justify that big of a machine.
A)  Is anyone else having this problem?
B)  How did you resolve it?

Another problem we have is that if we pause between trays, the next piece out looks bad and almost completely missing letters or bars on each line!
The service rep turned on a setting in the menu that causes the printer to print bark black lines every time we start back up.  But we waist a lot of pieces if we do that.  Any suggestions?

Last, the feeder damages the leading edge of a lot of our jobs.  Peeling the top layer back, leaving skid marks,,, if we set the tension looser we get doubles.  What can we do?  Is there a replacement – upgrade finger we can purchase?

Thanks you.
John

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Hi John
The best solution for the 1st problem that you describe is to replace your feeder with a feeder with a transition table Like the Straight Shooter D12.

The transition table will allow the product to be completely out from under the separators before hitting the printer product sensor.
What generally happens is that the product hits the paper sensor while it is still being held back in the feeder, this throws of the timing.
See the link below for more information on Straight Shooter Feeders

For the problem with poor print quality after pausing,  I would recommend an ink that has less trouble restarting, like Collins Reliable H or SFM 42

As for the product being damaged by the feeder, that problem would also be corrected by changing to a Straight Shooter.
Most feeders use nip point separation that causes the product to be pinched between the separator and rollers.
The Straight Shooter uses Buckle Separation Technology that will not nick the leading edge and reduces overall friction.

I have a few clients that had the same problems!  If it would help I can give you their phone numbers so you can speak with them.
You can contact me using the email icon on the left,
or call 215-774-1405 and ask for Jim